Frequently Asked Questions

PROPERTY AND PROFILE MANAGER FAQ

  1. What is a property manager?

A property manager is anyone who has registered on the site and entered a property. This person will be in charge of maintaining up-to-date information on the properties he/she adds. 

  1. How do I register?

Click on ‘Manage Property’ click on ‘here’ under ‘New Users - Free Registration’, fill in required fields and click ‘register’. 

  1. Can I enter residential property?

No, this site is for Commercial and Industrial property ONLY.

  1. I’m ready to enter a property, what do I do?

Login and click on ‘Manage Property’, then select ‘building manager’ or ‘site manager’, click on ‘add building’ or ‘add site’, fill in the information and click ‘save property’

  1. How do I edit my property?

Login and click on ‘Manage Property’, then select either ‘building manager’ or ‘site manager’, click on ‘edit’ next to the property.  Be sure to click Save at the bottom of the Property Information in order to save edits. 

  1. I added/ edited my property, but do not see it whenever I am logged out? 

Each property that is added or edited requires authorization by the Buildings & Sites Coordinator prior to being made available for public viewing.  Properties are authorized several times a day and show up on the site immediately upon being authorized.  You may contact Pam Webster (pwebste@entergy.com, 225-763-5039) or Melanie Joffrion (mjoffri@entergy.com, 225-381-5828) if you need a property authorized immediately.

  1. What is the Latitude & Longitude Finder Map and why is it important?

The Latitude & Longitude Finder Map allows you to precisely pick the accurate latitude and longitude of your property.  This is important because these coordinates will be used to display the property on a map and they will be the center point for the radius based demographic reports.  You will be prompted to use the Latitude & Longitude Finder Map when you enter a property.  You may also access it anytime you edit your property by following these steps.  Login and click on ‘Manage Property’, then select either ‘Building Manager’ or ‘Site Manager’, click on ‘edit’ next to the property, select the ‘Latitude & Longitude Finder Map’ link.

  1. Is there a way I can draw my property boundary?

Yes, there is a tool located on the Latitude & Longitude Finder Map that will allow you to draw a boundary around your property.  Follow the instructions in #7 to get to the Latitude & Longitude Finder Map, and then click the blue box on the left that indicates the Property Boundary Tool.  If you draw your property boundary incorrectly, simply click the ‘Delete Boundary button.  After you are satisfied with your drawing, click the ‘Submit’ button and then scroll down to the bottom of the page and select ‘Save Property’.

  1. How do I change my password?

Simply login to the site, click your name in the bottom right hand corner of the page.  This takes you to your personal information.  Click ‘Change Security Information’ in blue at the bottom and this will allow you to change your password. Enter the requested information to change your password.  Be sure to click ‘Change Password’ once you enter your new password.

  1. How do I add a photo or attachment to my property?

Login and select ‘Manage Properties’ then pick either ‘Building Manager’ or ‘Site Manager’  find the appropriate property and click on the ‘photos/attachments’ link next to it.  This will take you to a new page where you can select the ‘Browse’ button and navigate to the file you would like to upload then pick  ‘open’ or just double click the file name. You will now see the file name in the box next to the browse button. Click on upload.

  1. Why are my photos and files marked ‘Unapproved’ with an X over them when I upload them?

Your photos and attachments will remain unapproved until they are authorized by the Buildings and Sites Coordinator.  Photos and attachments are authorized several times a day.  You may contact Pam Webster (pwebste@entergy.com, 225-763-5039) or Melanie Joffrion (mjoffri@entergy.com, 225-381-2858) if you need a property authorized immediately.

  1. How many attachments and photos can I upload?

You may add as many attachments as you like. 

  1. What is Map as Photo and why should I use it?

This functionality allows you to use Microsoft Bing maps to display an aerial (or Bird’s eye view if available for the area) of your property on the Property Flyer/ Brochure.  Use this feature if you do not have a photograph of your property. 

  1. How do I delete my Map as Photo?

Uncheck the ‘Click to Show a Map for Photo’ box.  Then, Click Save Map Position.  This will delete the ‘Map as Photo’ from the property. 

  1. How do I delete my property boundary?

Login and select ‘Manage Properties’ then pick either ‘Building Manager’ or ‘Site Manager’  find the appropriate property and click on the ‘Edit’ link and then select the ‘Latitude Longitude Map Picker’ link under the location tab.  Select the ‘delete boundary’ button and click submit.  You will now be back at the edit property page, scroll down to the bottom and click ‘save property’

  1. How do I change the status of my property?

There are two ways to change the status of your properties.

    1. You may login and select ‘Manage Properties’ then pick either ‘Building Manager’ or ‘Site Manager’ find the appropriate property and click on the ‘Edit’ link.  You are now on the property edit page.  Scroll down until you see the ‘status’ field and pick the status from the drop down box.  Go to the bottom of the page and click on ‘save property’.
    2. Respond to the auto emails you will receive once a month. (The property manager will receive these emails unless the primary contact has been designated as the person to receive them, see #18 & #27)  In the email there will be a link that will take you to a page that has all your currently available properties listed.  Next to each property will be a ‘status’ drop down box.  Select the appropriate status for each of your properties.  When you are finished click on ‘submit’.
  1. How do I delete my property?

Only the Buildings and Sites Coordinator can delete properties.  If you would like to make sure the property no longer shows on the website, you may change the ‘property status’ to unavailable as described in #16a.  The property will stay in the database and you will be able to access it when you are logged in but it will not be visible to others.  If you want to delete your property from the database, type ‘delete’ in the ‘property name’ field and the Buildings and Sites Coordinator will delete if for you.

  1. I received an email that says “please confirm the status of your properties”.  What do I need to do?

The Site Selection Center automatically sends out an email each month to property managers asking them to confirm the status of their properties.  This ensures that property information is current.  In order to complete the process, you will need to follow the instructions in the email.  Click the word “Here” in the bottom portion of the email.  Then verify you are the authorized user by checking the box.  Then, simply change the status of any of the properties that display* by using the drop down box next to each property.  When you are finished, click ‘Submit’ at the bottom of the page.  You have completed the process, and will receive your next email in approximately 30 days.  If you do not respond to the 1st status update email, then you will receive a 2nd status update email. If you do not complete the email process on the 2nd email, then a third email will be sent to you notifying you that your properties have been marked UNAVAILABLE (meaning they are no longer viewable by the public).

*The only properties to display will be currently available properties. 

  1. Why are none of my properties showing up?

You may have neglected to response to the ‘status update emails’ (see #18).  If this is the case, you may contact the Buildings and Sites Coordinator regarding this issue or you may  update the status of the properties yourself  as described in #16a.

  1. I have a lot of photos can I upload them all?

Yes, you may upload as many as you like following the instructions in #10.

  1. I have uploaded several photos.  Which one will be displayed on the property flyer?

Decide which photo you would like to be displayed on the property flyer and click on the red ball located on the left side of it.  Click ‘Ok’ when it asks you if you want to set this image as primary.

  1. I have a photo but it is a large file size, how do I make the file size smaller?

If you have a photo editing software on your computer, it should have a tool to allow you to size down the picture.  If you do not have a photo software on your computer, simply download one from the internet for free, such as Serif Photo Plus or Paint Net.  Then resize the photo and resubmit on the site.    

  1. I have a property flyer, can I upload it?

Follow the instructions in #10 to upload this document as an attachment.

  1. I have a new email address.  How do I update my email on the website so I can login using the new email address? 

Login with your old email address and password and click on your name in the lower right hand portion of the screen (next to log out).  Change your email and any other information and click ‘update information’.  NOTE: This changes your login information only.  To change the information that shows up on the property flyer you will need to follow the instructions in #25.

  1. How do I add or edit the primary and secondary contact information that displays on the property flyer?

Login and go to the ‘Buildings and Sites’ tab and select the ‘manage contacts’ link.  To add a new contact, choose ‘add contact’.  To edit an existing contact, select ‘edit’ next to the appropriate contact.  When you are finished adding or editing click on ‘save’.

  1. Why am I not receiving the automated emails from the system?
    1. Make sure the emails are not going in your junk email box.
    2. Check to see who is designated to receive the auto emails, it can be either the property manager or the primary contact.   See #27
    3. Ensure that both the property manager’s email and the primary contact’s email are correct on the website.
  2. Who receives the status update emails?

Either the property manager or the primary contact may be designated to receive the status update emails on a property by property basis. When a property is added or edited you may check or leave blank the ‘Email Primary Contact’ box located just above the primary contacts information.  If the box is checked the Primary Contact will receive the status update emails, if the box is left blank then the Property Manger will receive the emails. NOTE: If the Property Manager and the Primary Contact are the same person you do not need to check the box.

  1. How do I delete a photo or file? 

Login and select ‘Manage Properties’ then pick either ‘Building Manager’ or ‘Site Manager’ and  find the appropriate property then click on the ‘Photos and Attachments next to that property.  Click the red X next to the photo or file that you would like to delete.

  1. What does the ‘Reset View Count’ mean? 

This feature allows the user to maintain a count of the view a property receives.  A view is defined as a property flyer being viewed by anyone other than the Property Manager or the Buildings and Sites Coordinator.  By clicking this button, all the counts will go to zero (0) and begin counting property views from that date forward until you click it again. 

 

 

 

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